ContactPoint360 wins industry recognition with Giving Back Award for Contact Centres

November 09 05:12 2017

MISSISSAUGA, ON, CANADA – 9 Nov, 2017 – ContactPoint360 (CP360) is a growing organization with over 400 employees in four state-of-the-art contact centres – two in Ontario, one in Quebec and one in South America. CP360 delivers customized solutions that fit their clients’ business model while improving efficiency, customer satisfaction and retention. The company’s solutions include retention programs, customer service, back office processing, telemarketing and sales, sales support collection management, fundraising, customer surveys and analytical support.

The Giving Back Award recognizes contact centres that put their time, energy and heart into giving back to their communities. The event can be as small as a bake sale in the cafeteria to organizing a corporate sponsored CN Tower climb. CP360 was selected as this year’s winner for enabling employee-driven giving back campaigns across a wide spectrum, anchored by a corporate culture of giving back.

CP360 dedicates a portion of all revenue to their AQLA Foundation, that supports community involvement and donations which are at the heart and soul of CP360. This is a private foundation named after the mother of the founders, Aqla Mirza. This foundation operates with a global outreach supporting people and families in crisis to help them through difficult circumstances.

The company’s CEO, Asad Mirza, credits his mother, who passed away due to breast cancer 15 years ago, with settling a strong example of giving back. “She was very involved in her community, helping the neighbours out,” recalls Asad fondly. “She never said no to anyone.” Because of her example, Asad and his brother decided that a portion of all revenue would go back to their community.

Over the past several years, CP360 has contributed above and beyond to annual food drives in their communities, including volunteering employees’ time. The company is also proud to participate and donate gifts to Holland Bloorview Kids Rehab Hospital, volunteer time and gifts for St. Marcellinus Secondary School in Mississauga, in order to help 10 underprivileged families, and give time and money to Cathedral Church in St. Catharines, assisting in serving food to the less fortunate.

“Our employees are proud to serve our community and are willing to spend time outside of their work commitment to help those in need,” says Elizabeth Sedlacek, Director, Operations at CP360. “In 2015, we sent a team with equipment and medical supplies to Asia providing a free eye exam and medical treatment to thousands of underprivileged people and children. We feel blessed to be fortunate enough to help those in our world who are less fortunate.”

“Thank you, thank you so much, this means a lot to us” said Asad in response to this recognition from GTACC. “I’m committing more, than ever before, to give back to our community.”

The management team at CP360 invites current and prospective clients to drop by for a visit to learn how we won the award, and about the nurturing environment that is a key element of our corporate culture.

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